Refund Policy

Facility Bookings:
The CRCA cancellation policy is written notice to the facility scheduler at 30 days prior to the scheduled event date; however CRCA shall be under no obligation to refund the paid  non-refundable deposit. Should the lessee fail to provide 30 days’ written notice of cancellation, the CRCA will retain or charge the entire facility rental fee. 


POLICY STATEMENT:  The Space Allocation Policy is intended to ensure that the CRCA’s facility and ground are allocated in a manner that is fair, equitable, and consistent with the association’s priorities. 


Make space allocation priorities transparent to CRCA members by providing a framework for the booking and allocation of facilities and grounds spaces for recreation.  The following priorities inform this policy:  

  • Honoring shared history: Agreements, both formal and understood, that exist before establishment of this policy are to continue under the “first right of refusal” principle. 
  • Equity in Scarcity: Strive for fair and equitable access to facilities and ground spaces for recreational purposes.
  • Building up our Children: Focusing on programs for children and youth under the age of majority 
  • Diversity: Promote a reasonable range of recreational opportunities 
  • Financial Sustainability: Ensuring that financial agreements are fulfilled by all parties. 
  • Ease of Use: Stakeholders should be able to understand, interpret, and implement this policy.


  • Define membership conditions, benefits, or fees.
  • Booking rates or other contractual considerations 


  1. “Spaces” shall refer to any bookable area within the CRCA facility or grounds, ice surfaces, fields, diamonds, halls and program rooms. 
  2. “CRCA Programs and Special Events” means any program or special event operated, co-sponsored, or sanctioned by the CRCA. 
  3. “Prime Time” refers to Mondays through Fridays after 4pm and all day on weekends. 
  4. “Priority” shall indicate the understood direction of the CRCA via resolution of its Board. 
  5. “User” shall refer to the person or organization booking a space. 
  6. “Child and Youth Programs” means recreational activities for participants under the age of majority. 


Spaces shall be allocated according to the following priorities, in sequence.  

1.CRCA programs and Special Events

2. Users with all fees paid before the time of booking. 

3. Returning Contract Customers: Based on availability, returning contract holders will be given first right of refusal to renew their respective relationship. If a returning customer is unable to commit to their contract dates/times as well as pay the required non-refundable deposit by the application deadline, the space will be offered to the next customer in queue based on application submission date. If a returning customer returns their time(s), they will officially lose the right to refusal on those times.

Additional Ice Procedures:

  • The CRCA reserves the right to change dates/times of spring and summer ice contracts in order to maximize ice usage.
  • Adult ice users are required to maintain 25 hours of ice per fall/winter season with fees paid on time, in order to be considered for first right of refusal for the following years fall ice contracts.
  • in order to earn renewal rights for spring/summer ice contracts, a user group must have a rental and payment history of 10 or more regularly scheduled bookings, in each of the previous season, at the same time, same arena, same day for 10 dates within a season, with fees paid on time.

4. New Contract Customers: New contract customers will be offered time based on existing availability and in the order, applications are submitted.

5.Child and youth programs 

6.Adult Programs 

7.All other programs 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. For more information regarding privacy, please contact us.